It has occurred on Windows 10, 8.1, and 7. Now back on the mail profiles page, make sure the new profile is selected as the default when opening Outlook, and you’re. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem.

If the problem does not occur after you restart Outlook, one of the add-ins is likely the cause of the problem. However, you may not be able to get the entries out of your old one. On opening Outlook, you may be able to create a new address book. On others the issue still occurs in safe mode. Clear all the check boxes in the list, and then select OK. You might want to try closing Outlook, finding and MOVING the PAB file to another location. On some of the affected machines safe mode will allow it to open (and then I tried eliminating all add-ons) but still have the issue. There are no problems when other users open the same email.

When the user (Dennis) tries to open the email, Outlook crashes and a message pops up saying that Outlook is restarting.

I have tried updating Acrobat Reader, Windows, and Office 365 all to their most recent versions, as well as completely uninstalling and reinstalling all of the applications (save for windows.) I've even created a new outlook profile for the users experiencing the issue but it's still happening. The sender is sending an email with a signature that includes images of our corporate logo. I have to manually close out of Outlook through Task Manager. They are all using Office365 (which would be Outlook 2016.) When they view an email in the preview pane (or open the email in its own window) as soon as you click on the attached PDF file outlook turns white and freezes. I'm an IT professional, and I've noticed in the last few days that several clients in different environments on different versions of windows are having this issue. Outlook 2007 crashes when opening an email: Using Outlook: 2: Aug 16, 2018: O: Outlook 2016 crashes at start: Using Outlook: 14: Mar 30, 2017: Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc.

Outlook 2016 freezes when opening email